FREQUENTLY ASKED QUESTIONS (FAQ)

Payment

What currency do you accept?

We're only accepting USD.

What payment options do you accept?

We accept Debit/Credit card and PayPal.

Order and Shipping

Do you ship worldwide?

We ship to majority of countries, except sanctioned and adult-toys banned destinations. Here's some of the list:

Cuba, Iran, Iraq, Syria, North Korea, Russia, Ukraine, South Korea, Malaysia, India, Indonesia, Maldives, United Arab Emirates, Myanmar, Saudi Arabia, Thailand, Vietnam.

Please check with your local customs policy before purchasing.

How much is the shipping?

Live rate will be calculated at the checkout after you've input your billing information.

How long is the shipping?

Pre-order processing: 5 to 6 weeks (Subject to changes)

In-stock processing: 1 to 3 business days

Shipping: Additional 7 to 12 business days. Please check the lead-time when you're carting out (Subject to changes)

Does my order come in discreet packaging?

Your order will be packaged in 2 discreet layers. Plain carton box, then a plain poly-mailer.

How do I know when my order is processed?

You will receive an email notification from our partnered courier services with tracking information.

Do you accept return, refund and exchange?

Please head over to our Return, Refund & Exchange policy page for more information.

Others

Who do I contact for more questions?

Please head over to our contact page for further clarification.